Shipping & Returns

How long will delivery take?

Orders for plants and tubers are processed within 14 days and should arrive within two weeks from the date of ordering, these items can only be sent within the UK. Orders are sent by Royal Mail and Parcel Force. Orders that are for seeds only, are usually dispatched within 7 -10 days. We aim to get orders out faster than the above guidelines but because of the current Covid situation things are taking a bit longer than our normal service, please bear with us.

Shipping Costs

Shipping for all items is available throughout the UK.  See below for shipping to EU and Worldwide.

 

Mainland UK Delivery

Shipping for seeds is a flat rate of £1.99 in UK.

Shipping for bulbils is a flat rate of £2.95 in UK.

Shipping for tubers & root offsets is flat rate of £4.95 in UK.

Shipping for perennial kale stem cuttings is £4.95 in UK.

Shipping for large plants 1L and above is flat rate of £8.00 in UK.

Shipping for small plants in 10 – 12cm pots is flat rate of £5.95 in UK.

Shipping costs are combined for multiple items so you will only pay shipping for the heaviest item

Note: If buying seeds and tubers/cuttings in the same order you are not charged for seed shipping costs.

 

 

Europe (EU) Delivery – because of Brexit and the new rules for importing and exporting plants we can only send seeds and perennial leek bulbils to our EU customers. We cannot send any tubers, plants or plant materials. This may change once we have worked our way through all the new legislation. We are truly sorry that we cannot send certain items, this is out of our hands. We realize how difficult this makes it to source the perennial vegetable plants you are looking for.

Shipping for seeds is a flat rate of £3.50 to Europe.

Shipping for perennial leek bulbils is a flat rate of £3.95 to Europe.

 

Worldwide (seeds only)

We can also ship (seeds only) worldwide. If your country does not appear in the shipping options when buying an item please email for assistance. Please check the import restriction for seeds in your country if you live outside the EU.

Returns

We do everything possible to make sure your plants and seeds arrive in good condition and go on to produce healthy plants and tasty vegetables. If you are not happy with your purchase or you have any problem at all, please do tell us right away and we will help to resolve the issue immediately. We value your custom enormously.

We request that customers check their order upon receipt and notify us by email at info@incrediblevegetables.co.uk within seven working days if the Goods are faulty or damaged.

Dependent on the situation, we may ask you to return the item to us for an exchange or refund. We will certainly do everything we can to satisfy a customer who experiences a problem.

Authorised returns must be despatch to the address below within 14 days of authorisation.

Please make sure you include a note with your name, address and order number with any return.

Unfortunately we cannot refund your postage costs when you return an item to us unless the item is faulty or damaged.

We recommend that you send your order back to us using a Tracked & Signed service as we cannot be held responsible for any parcel lost during transit to us.

Please note: We do not accept returns or exchanges for our products once they have been planted.

Return address to our office below:

Mandy Barber

Incredible Vegetables

24 Home Park

Ashburton

Devon

TQ13 7BE

UK